QUESTIONS FREQUENTLY ASKED
Here to Help- Artist Truly Pruly
We’ve compiled a list of the frequently asked questions our customers ask. If you can’t find what you’re looking for, please get in touch and we’ll be respond to all your inquiries as soon as we can.
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WHAT ARE SHIPPING RATES?
For Prints (when available):
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Postal charges are Included In price
For Originals:
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Will depend on each individual item and charges at checkout are per Auspost for Aus and International
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For International Orders:
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We will remove all frames and remove artwork from Stretcher bars to enable postage of rolled canvases in cylinder- it will be up to the purchaser to reframe once received. Over 5kg Freight is listed as $500- however you will need to email us trulypruly@gmail.com to ensure this is correct as we may not be able to freight to your country if above this weight.
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Prints are as per checkout postage fee.
DO YOU DO COMMISSIONS?
Yes I do at times.
Commission work will be subject to time available with workload, please do not be offended if your request is refused.
When in creative flow- I prefer to remain in flow and go with what is coming through over providing commission pieces.
Do not ask me to undertake a commission that meets perfection- Perfection is not what I am about.
CAN I RETURN AND ITEM?
If you are not satisfied with your purchase you can return items at your cost and we will exchange for another or provide you with a credit to use at anytime in the future.
Note: Originals will only be credited if they are returned without damage and there will be no attempt to recreate them.
DO YOU HAVE A STUDIO AND OPEN HOURS?
I currently work in a home studio, if I have some items available for view I will post on social media or on the events in the website, if you want to view an item in person or would like to discuss a project, please email me through the contacts page.
PRIVACY POLICY
We collect your personal information to track product prurchases, it is collected only when a purchase is made.Some information is collected generally from searches and site visits , this information is not specific and does not include personal information it is a way to track where and when people are browsing so we can make any experience better and look at where to focus future marketing if applicable. We will only store personal information after a purchase and will use this from time to time when launching new products and keep you notified of any updates to the site. We will generally communicate by email- not limited to this so at times could be text if we venture to that technical level.
Our goal is to keep things super simple without the use of too much technology and to keep any of our clients details private as much as possible. Details will only be forwarded to a third party if we require theor assistance to complete a purchase or finalise an artwork to your specifications- ie: framing.
As our page progress's and if members join and wish to cancel- we will certainly work with you to do this, we are yet to learn this process fully .
If you have any questions about how we hold and use your personal information you can contact us by email : trulypruly@gmail.com.
Note that even when you unsubscribe if our site uses external apps some elements of these will continue to load cookies, if you require us to dissolve all links you must contact us on the email provided.
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DISCLAIMERS
Last updated 27-11-2023
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WEBSITE
The information provided by Bebetta Pty Ltd TA / AKA Truly Pruly (‘we’, ‘us’ or ‘our’) on trulypruly.com.au, the Site our socials or mobile application, is for general informational purposes only. All information on the Site, on our social and our mobile application is provided in good faith, however we make no representation or warranty of any kind, expressor implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site, in our socials or our mobile application.
UNDER NO CIRCUMSTANCES SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR OUR MOBILE APPLICATION OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE AND OUR MOBILE APPLICATION. YOUR USE OF THE SITE AND OUR MOBILE APPLICATION AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE, OUR SOCIALS AND OUR MOBILE APPLICATION IS SOLELY AT YOUR OWN RISK
EXTERNAL LINKS
The Site, our socials and our mobile application may contain (or you may be sent through the site, socials or our mobile application links) to other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY ON ANY INFORMATION OFFERED BY THIRD PARTY WEBSITES LINKED THROUGH THE SITE, OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILLNOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTIONBETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS AND SERVICES.
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AFFILIATES
This site and our mobile application may contain links to affiliate websites from which we may receive a commission for any purchases made by you on the affiliate website using such links.